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TROUBLESHOOTING

You should be able to start browsing the web using Tor Browser shortly after running the program, and clicking the “Connect” button if you are using it for the first time.

Click 'Connect' to connect to Tor

The Connection Assist informs you about the state of your Internet connection if you click on ‘Test’.

Connection Assist Test

Check your Internet Connection if it says ‘Offline’. If your connection to the Tor Network is not established and it reads ‘Not Connected’ the following steps can be helpful.

Connection Assist offline error

QUICK FIXES

If Tor Browser doesn’t connect, there may be a simple solution. Try each of the following:

Your computer’s system clock must be set correctly, or Tor will not be able to connect.
Make sure another Tor Browser or instance of ‘Tor’ is not already running on your system. If you’re not sure if Tor Browser is running, restart your computer.
Make sure that any antivirus program you have installed is not preventing Tor from running. You may need to consult the documentation for your antivirus software if you do not know how to do this.
Temporarily disable your firewall.
If Tor Browser was working before and is not working now your system may have been hibernating. A reboot of your system will solve the issue.
Delete Tor Browser and install it again. If updating, do not just overwrite your previous Tor Browser files; ensure they are fully deleted beforehand.

VIEW TOR LOGS

In most cases, taking a look at the Tor logs can be helpful in diagnosing the issue. If you’re having trouble connecting, an error message may appear and you can select the option to «copy Tor log to clipboard». Then paste the Tor log into a text file or other document.

If you don’t see this option and you have Tor Browser open, you can navigate to the hamburger menu («≡»), then click on «Settings», and finally on «Connection» in the side bar. At the bottom of the page, next to the «View the Tor logs» text, click the button «View Logs. «.

Alternatively, on GNU/Linux, to view the logs right in the terminal, navigate to the Tor Browser directory and launch the Tor Browser from the command line by running:

Or to save the logs to a file (default: tor-browser.log):

./start-tor-browser.desktop —log [file]

More information on this can be found on the Support Portal.

IS YOUR CONNECTION CENSORED?

If you still can’t connect, your Internet Service Provider might be censoring connections to the Tor network. Read the Circumvention section for possible solutions.

KNOWN ISSUES

Tor Browser is under constant development, and some issues are known about but not yet fixed. Please check the Known Issues page to see if the problem you are experiencing is already listed there.

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Tor Browser already running when trying to start the tor browser on Windows

When starting the Tor Browser I get a message stating: Tor Browser is already running, but is not responding. To open a new window, you must first close the existing Tor Browser process, or restart your system I tried looking for tor.exe and firefox.exe in the process manager but there where not running.

asked Feb 8, 2020 at 15:45
21 1 1 silver badge 6 6 bronze badges

1 Answer 1

Turns out that in the Windows Security panel under Virus & threat protection Ransomware protection was enabled. This protects files, folders and memory areas from unauthorized changes. The solution is to click on ‘Manage ransomware protection’ and click Allow an app through controlled folder access.

answered Feb 8, 2020 at 15:49
21 1 1 silver badge 6 6 bronze badges

This is a known issue and one of the first things we ask when people have issue with Windows. Until Windows malware scanners stops seeing Tor Browser as malware, nothing can be done except to manually check it.

FIX: Tor Browser is Already Running But is Not Responding

Solve this Tor browser issue fast and get back to browsing safely

Editor-in-Chief

Passionate about technology, Windows, and everything that has a power button, he spent most of his time developing new skills and learning more about the tech world. Coming. read more

Updated on October 4, 2023

Looking for a quick solution for the Tor Browser is already running an error message? The guide below will show you what to do.
You can end the Tor process in Task Manager or try to install the browser on a different partition.
Read on to see how to safely do these tricks and delete the parent—lock file.

Tor is a free and open-source browser focused on anonymous communication, but many users reported Tor Browser is already running error messages.

If you’re unfamiliar with Tor, let us remind you that it is straightforward to download and use Tor on Windows 10, as you can see in this quick guide.

However, if you’re getting this error message while running Tor, we’ll show you how to fix it today.

Here’s how one user on Stack Exchange described this issue:

When I launch Start Tor Browser.exe it indicates that the circuit is established but then immediately gives the following error message: Firefox is already running, but not responding. To open a new window, you must first close the existing Firefox process, or restart your system.

Why is my Tor Browser not working?

If you are in a situation where Tor Browser was working and is not working now, your system may have been hibernating, which means that a simple reboot is in order.

How we test, review and rate?

We have worked for the past 6 months on building a new review system on how we produce content. Using it, we have subsequently redone most of our articles to provide actual hands-on expertise on the guides we made.

Other users mentioned that the Windows Virus & Threat protection feature got in the way, or it could just be that the browser’s files became corrupted.

For more info on how to do that, check the guide below.

Quick Tip:

Use a different browser that is more responsive. We recommend Opera One because it’s light and very private. It includes a built-in VPN and adblocker, as well as crypto mining protection.

It blocks many unnecessary cookies and has up-to-date web filtering options, so it’s a good alternative to Tor in terms of online security.

Opera One

When Tor fails to meet your expectations, just download this great alternative.
Free Visit website

What can I do if the Tor browser is not working?

1. End Tor process in Task Manager

process tab task manager Tor browser isn

Press Ctrl + Shift + Esc on your keyboard to open Task Manager.
Once in Task Manager, under Processes, click on the Name tab to sort all the processes alphabetically.
Now find tor.exe (or firefox.exe, if it’s the case), and click on End Task in the bottom-right of the window.
If you see multiple Tor processes, close them all simultaneously. Few users reported that Task Manager wouldn’t end tasks, and if that’s the case, be sure to check our guide on how to fix that.
Now try again to open the Tor Browser.

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2. Delete parent.lock file

Go to Tor Browser > Data > Browser > profile.default > parent.lock.
Click on the parent.lock file and then hit Del.
Check if the problem is still there.

3. Install Tor Browser on a different partition

Remove Tor Browser from your PC.
Once you remove it, install it again on a different partition and check if that solves the problem.

To altogether remove Tor Browser from your PC, we advise using an automated uninstaller utility. Our top recommendation is CCleaner’s uninstaller. It will clear your app and all registry entries and related files.

The tool is available in the free version and allows you to quickly select Tor from a list of all your apps, confirm that you want to uninstall it, and wait for the process to complete.

Suppose you already uninstalled the browser with a different method. In that case, we recommend you run the CCleaner scanner and remove any junk files found, as there is a high possibility for your regular uninstaller wizard to leave behind unnecessary files.

As you can see, situations such as the Tor browser is already running but is not responding, or The old Tor browser process must be closed to open a new window can appear out of nowhere.

You could also run into an error such as Close tor browser, a copy of tor browser is already open on your Mac device.

However, these problems are easy to fix, as we’ve shown you above. Leave a comment below if you managed to solve this issue.

Tor browser is already running but is not responding что делать